Sage Fundraising Online

Adding Recurring Payment Self-Service widget to a New or Existing Form

dcurry — Mon, 02 Jul 2012 22:09:40 +0000

Sage Fundraising Online now offers donors the ability to manage their Ongoing or Recurring Payments without having to contact your organization. More information can be found accessing article 320736 located in the Sage Customer Portal knowledgebase.

David Curry

Senior Support Analyst, Non Profit Solutions

Austin, Texas

Any 30th Anniversaries Out There?

ptynan — Wed, 01 Jun 2011 19:49:17 +0000

Greetings,

Sage Nonprofit has a major milestone coming up...our 30th Anniversary! We are wondering if any of your organizations will be celebrating a 30th Anniversary this year. We’re curious to hear your story. Are you still serving the same constituents? Has your board come and gone? How has your organization changed, lessons learned etc. Please share your stories with us as we both approach the big 3 - 0 together.

Send your organization’s name, contact info, date of your anniversary and any “bits” of information you wish to share by 1) responding to this post or 2) feel free to email me directly at patricia.tynan@sage.com. Looking forward to hearing from you,

Patricia

Patricia Tynan | Social Media Community Manager

Sage Nonprofit Solutions P: 512.861.3024 C: 512.431.8538 Patricia.tynan@sage.com

Automatic logout issue resolved

ScottSpringer — Mon, 01 Nov 2010 21:50:29 +0000

We have received reports from some community members who say they are having to log in to the community website each time they visit… even though they didn't click the "Logout" link on their last visit. We corrected a setting on our end, and the issue has been resolved. We apologize for the inconvenience.

NOTE: If you were experiencing this issue immediately after closing your browser (meaning that you could go back to the website a minute or two later and you would no longer be logged in), then this is likely due to your browser settings. If your browser is configured to clear cookies or active logins when you close it, then you will be logged out regardless of the settings on Sage's end.

Check out our new demo on how to get connected in the Sage Nonprofit Solutions Online Community!

jjohnson175 — Wed, 10 Nov 2010 15:55:28 +0000

Recorded Demo - Getting Connected in the Sage Nonprofit Solutions Online Community

The session provides an overview of the Sage Nonprofit Solutions Online Community.

The Sage Nonprofit Solutions Online Community is a great place to connect with your peers and Sage to collaborate on new ideas, solve issues, and share experiences. In this webcast, we show you all you need to know to get started. You'll learn how to:

- Get registered
- Search the forums for solutions
- Participate in forum discussions
- Stay current on forum messages without having to check the website
- Post a job
- Find nonprofit industry news
- Access our blogs

Don't deny yourself this valuable resource! Access to product support forums is included as part of your Maintenance & Support plan. View this webcast today, and before you know it, you'll be asking questions, finding solutions, and sharing your knowledge. It's a great way to find more effective ways of using your product and getting your work done.

http://inter.viewcentral.com/events/cust/single_event.aspx?cid=best&pid=2&cbClass=5821

Configure Mailing Address Question

feednovascotia — Wed, 17 Nov 2010 18:29:31 +0000

Is there a way to restrict address to your default country or have the option to choose a country?

So right now Restrict Address to: (I can other select 'All Countries' or 'United States Only'.

The choice above will determine which countries are displayed on your forms.
Selecting 'United States only' will 1) not display the country menu and 2) the
'State' menu will be automatically populated with the appropriate information.

My Default Country is 'Canada'.

Confirmation Code - change color

feednovascotia — Mon, 08 Nov 2010 18:14:20 +0000

Hello,

After a user registers / makes a donation, the confirmation code comes up white, so you can't see the results unless you click on the area and highlight it. How do I change the color of the confirmation code number?

Thanks

CorrectAddress - addrccert = N and DPV = N

lsikora — Thu, 12 Aug 2010 01:26:26 +0000

I know this was discussed many moons time ago, when the new post office 90-day rule started, but I don't remember what the "answer" was - for those of you who use CorrectAddress, when you get the file back that shows the addrccert flag = N (not CASS certified), are you automatically formering all those addresses, or researching them further, or............And same question for DPV (delivery point validation = 'N'?)

Customer Support availability on Fri, Oct 21

SageNonprofit — Fri, 14 Oct 2011 20:04:06 +0000

The Austin office of Sage Nonprofit Solutions will close early on Friday, October 21st due to an annual company meeting.

Our Customer Support department will be available from 7:00 am to 11:00 am CT. If you should have a need for support assistance after 11:00 am CT that day, we do have some options for you as part of your Sage Business Care plan:

• Search the support knowledgebase (KB) for a solution or answer.

• Post your question here in this forum.

• Log a support case for callback the following business day. You may do this by logging a case online at Sage Software Online.

For more information, please see the Customer Support Quick Reference information.

We apologize in advance for any inconvenience this may cause. It is important for all of our employees to attend the company meeting because we will be kicking off our new fiscal year, sharing product roadmaps, and communicating company initiatives to provide you with an extraordinary customer experience. The time invested here will be well worth it to you as it empowers us to better meet your needs in the coming year.

Thank you for choosing Sage!

Customer Support availability on Thu, Dec 8

SageNonprofit — Thu, 01 Dec 2011 20:16:14 +0000

The Austin office of Sage Nonprofit Solutions will close early on Thursday, December 8 due to a company meeting.

Our Customer Support department will be available from 7:00 am to 1:00 pm CT. If you should have a need for support assistance after 1:00 pm CT that day, we do have some options for you as part of your Sage Business Care plan:

• Search the support knowledgebase (KB) for a solution or answer.

• Post your question here in this forum.

• Log a support case for callback the following business day.

We apologize in advance for any inconvenience this may cause. For more information on how to access these resources, please see our Support Resources page. Thank you for choosing Sage!

Sage Nonprofit Solutions

Customer Support availability on Thu, Dec 9

SageNonprofit — Thu, 02 Dec 2010 19:03:00 +0000

The Austin office of Sage Nonprofit Solutions will have shortened business hours on Thursday, December 9th due to a company event.

Our Customer Support department will be available from 7:00 am to 1:00 pm CT. If you should have a need for support assistance after 1:00 pm CT that day, we do have some options for you:

• Search the support knowledgebase (KB) on Sage Software Online for a solution or answer.

• Post your question here in this forum.

• Log a support case for callback the following business day. You may do this by logging a case online at Sage Software Online.

We apologize in advance for any inconvenience this may cause. Thank you for choosing Sage!