I pride myself on being somewhat of a tech geek, but how can any self-respecting geek call himself a geek without knowing all about RSS feeds? The truth is that I’ve only known about them in concept until just recently. I know… it’s embarrassing, isn’t it? Really, I’ve been meaning to learn more but just never got around to it until recently. Now that I have enough knowledge to be dangerous, RSS feeds are way cool.
So what triggered me to learn more about RSS? Well, it was actually the new Sage Nonprofit Community. As part of the team to roll it out, one of my responsibilities is to manage the transition of our current listserve forums into the new forums built into the online community. One the things I know our members love about the listserve forums is that they don’t need to go to a website to see if there are new messages. By default, all new messages are sent to them via email. If they want to reply, they just reply like any other email.
Early on in the process of developing our online community, it became clear that this functionality was a must have. If we rolled out without it, not only would members lose some ease-of-use, but they would only see messages if they visited the website. So people may be missing out on information that could help them, and those who enjoying posting solutions to help others (thank you!) would miss opportunities to do so.
Since the new community forums are not listserve-based, it was time to learn more about how RSS could fill the need. To make a long story short (too late?), RSS has been implemented in the new forums, and I think our members will like it much better than the listserve-based email. A couple of the nicest advantages show up when you post a new message:
1) the member’s email address is not made visible to other forum members and
2) your inbox does not get cluttered up with out-of-office replies. Sweet!
Want to learn more about RSS or how you can subscribe to one or more of our new forums? Check out our FAQ. Embrace your inner geek.
VP, Customer Support, Nonprofit Solutions
Sage Business Solutions
Hello to all those community members and soon to be members. I can tell you that NPS is very excited to be here today! This community has been a labor of love for me, and I hope you will all find relevant, thought provoking content to help you better serve the people and communities you work for everyday. Our community was built with exactly that in mind.
To my knowledge this blog is the first of its kind. We are not paying people to write it or using our assistants. This blog is a joint effort of the executive team from NPS and designed to allow all of our customers and prospective customers to interact and comment on what we are doing in this space. Each week a different executive from our leadership team will blog about what they are working on, share thoughts and/or tips about the industry, and even provide product tips and ideas.
We want to get to know you and better understand your needs, and in that process let you know a little more about us and where we are coming from.
The official kick-off is June 21st, so be sure to forward the link and invite your co-workers to join.
That's all for now!
Bridget L. Brandt
Senior Customer Marketing Manager, Nonprofit Solutions